If the items are damaged in transit, or are faulty please contact us immediately so we can advise you what to do. Please retain the original packaging as you may be asked to return this with the jewellery to us.
How to Return your Jewellery
Please pack returned goods with care and send them by Royal Mail Special Delivery or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt. It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit.
The Studio Jewellery Workshop
28 High Street
Returning the Jewellery from outside EU Europe
If returning items from overseas outside the EU Europe please clearly write on your CN23 customs declaration 'RETURNED BRITISH GOODS/FAILED SALE'. If it is not clear that your jewellery is a return and we incur customs charges we will pass these on to you.
Also please write the item description as 'Fashion Accessory' as not to raise awareness to the contents enclosed.
If you need any help please contact us by email at email@example.com before returning the jewellery to us.
Faulty or incorrect jewellery
Before returning your items please email us at firstname.lastname@example.org
Special Orders and Engraving
We are unable to offer exchanges or refunds on bespoke items or jewellery which has been personalised. For example, jewellery which has a special stone, has a special enamel colour, is an unusual size or has been commissioned by you cannot be returned. This does not affect your statutory rights.
We do not accept returns of any jewellery which has been altered in any way after the date of purchase. Nor do we accept responsibility for damage or injury caused by our goods if they have been altered in any way after the date of purchase or worn incorrectly.
Your Right to Cancel your Order
You can return your order if you change your mind, provided you notify us within 14 days of receiving your jewellery and return it within a further 14 days. At Christmas time you have 30 days to notify us if you may want to return a gift.
We greatly appreciate it if you would notify us immediately by telephone or e-mail if you decide to cancel your order. Please ensure you quote your order number.