We keep stock of most of our collections in silver, and of our most popular designs in 9ct yellow gold. If an order is placed for an item we have in stock, we aim to dispatch it within 24 hours of payment (excluding weekends and public holidays).
However, as we have a large range, a number of our designs are made only to order. We acknowledge every order by email and if an item cannot be delivered straight away we will provide an estimated delivery date. If you have a specific deadline for your order – for example, a special occasion such as a birthday – please let us know. We will do our very best to meet your deadline, or let you know if it is not possible to do so, allowing you to choose an alternative.
Dispatch times for items not in stock will be estimated for you at the time you order, but they are usually as follows:
- Silver and 9ct yellow gold: four to six weeks
- 18ct yellow gold: six to seven weeks
- other metals: eight weeks
Postage and packaging for orders being sent within the UK is FREE
For Delivery outside the UK Please Contact Us for rates
All UK orders are sent via Royal Mail Special Delivery, and we make no exceptions. We have found this to be the quickest, safest method.
Signature is always required upon delivery.
Orders sent within the UK usually take 24 hours to be delivered once they have left our premises. Occasionally there are delays because of bad weather, or congestion in the postal service, but these are rare.
Christmas Delivery Dates
To avoid disappointment, please note that during our peak periods – November and December in the run up to the festive season – we encourage customers to place their orders as early as possible. At this time of year delivery can sometimes take longer due to the increased demand, and slowing down of postal systems around the world. Last order dates will be advised later on in the year.
Please note that we usually close on 4pm December 24th and re-open for business at 10am on January 9th.