Items (0)
£0.00

Terms & Conditions

 

Thank you for visiting www.studiojewellery.com (the "website'). These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.

Payment

All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.

Payment for all orders (including those placed from outside the UK) are made in (£) Pounds.

All prices include VAT at 20% - this rate may change at any time in line with UK Government legislation.

All goods remain the property of Susan Plowman until payment is received in full.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.

Delivery

If you have any queries about your delivery please contact:

The Studio Jewellery Workshop

28 High Street

Fortrose

IV10 8SU

Phone: 01381622331

Hallmarks

Hallmarking is your guarantee of quality. Each of our designs carries Susan Plowman's origination makers punch mark. This being SP, her initials within a heart. All pieces of jewellery that are required to have a hallmark are independently marked for fineness and are assayed at the Edinburgh Assay Office, and this includes all gold items over 1g and silver weighing over 7.8g. For further information about hallmarks and what they mean, see the section 11 dealers notice on hallmarks on this link.

https://www.edinburghassayoffice.co.uk/wp-content/uploads/2018/01/Edinburgh-Dealer-Notice-Updates-Sep-19-Single-Sided.pdf

Or visit the Edinburgh Assay Office website www.edinburghassayoffice.co.uk 

Commissions and Remodels

Susan Plowman designs individual pieces for special clients.

If you have inherited pieces of jewellery passed down through your family that you would like to include in the finished piece, we are happy to do this for you.

Bespoke pieces can be made in gold or platinum and prices start from £2500.

Although we do not do bespoke work in silver, we may be able to modify existing silver pieces from our ranges to include any sentimental stones or charms that you would like added. We also offer a personalised engraving service.

Susan will be happy to make an appointment with you to discuss the design and asses your existing inherited pieces of jewellery or show you a wide and varied selection of ethically sourced gemstones in her design studio.

If you are posting your inherited pieces of jewellery to Susan to assess, please be aware that there is a time charge for this service and if you do not decide to proceed with the commission your jewellery will be returned to you using Royal Mail Special Delivery at your cost.

If you would like to proceed with a commission there is an initial design deposit of £200 to cover the time spent drawing, designing and/or using computer aided design that is non-refundable if you decide not to proceed. A wax model can be produced if it is a CAD design for you to see and try on. You will be given an exact quote once the design has been finalised and a deposit payment of one third will be taken at this point. The design process takes approximately 4-8 weeks from start to finish.